"If I could tell you myself - this is what I'd say: a very big THANK-YOU! for all you do to help me. A thank you too for your friendliness and care. It means a lot to know I'm looked after by you all.
You gave me a party for my 100th birthday. And I thank you for your work getting it all ready. It was a big bonus for my centenary celebrations. While I may not be able to respond these days in the way I once was able, please know that deep inside I do appreciate your care and concern for me. I would thank each one of you personally by name if I could only remember things more easily. So THANK-YOU everyone for everything"
"The staff are always kind to Mum. We are very grateful indeed to you and to all staff involved for the excellent standard of her care and the kind welcome to which we are always treated when we visit."
- Mr & Mrs H
"Many thanks for the care and compassion you and your staff provided my aunt while she was a resident at Millfield Lodge. I know my aunt benefited greatly from the comfortable home-like atmosphere at Millfield Lodge."
- Ms P
"From our observations with Sheila your attention to detail cannot be flawed in our opinion and you always had her best interests at heart and from our dealings with Sheila in her last months you and your staff supported her and cared for her in a manner which is truly endearing."
- Legal Professionals
"We would like to take this opportunity to thank all the staff at Millfield Lodge for the care and kindness given to Mum/Nan during her two years with you."
- The G. Family
"You were indeed so very kind to my dad (Peter). I will always be grateful for the care and attention which was so excellent. Thank you."
- Mr S
"I have thoroughly enjoyed my experience at this exceptional Care Home and I believe the advances I have observed in services at Millfield Lodge over the past 14 months have been fantastic. I have always been greeted and treated professionally by the senior team, who I believe hold the front line of care exceptionally and from my point of view, we could not have achieved what we have without you in charge of the service. I cannot thank you enough."
- Mr D - Community Dietitian